ECO-FRIENDLY
100% WATERBASED
5222 LORAIN AVE. CLEVELAND, OH.
Frequently Asked Questions
Production Times
STANDARD TURNAROUND IS GENERALLY 1-3 WEEKS
Production begins once the job is paid in full.
No changes may be made to the order once production has begun.
Rush jobs are available at an additional cost,
please inform us of this when placing an order.
Turnaround times may vary based on work load.
Shipping Policy
Production orders are shipped via UPS Ground 1-5 day(after production)
Shipping rates vary based by order and are included in the sub-total.
Store pick-up is also available for local production orders.
We will notify you immediately when your order is ready for pick-up
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Store merchandise is shipped via USPS Priority 3-5 business days.
Please allow 2-3 business days handling time before shipment.
This time frame does not apply to pre-orders from webstore.
We do not offer international shipping at this time.
Merchandise Return & Exchange Policy
ALL SALES ARE FINAL.
NO RETURNS OR EXCHANGES ON STORE GOODS.
Customer Care
Ohio City Print treats all projects with the same care as we would our own.
We've explored all levels of the industry and recognize the disconnect between the printer & client.
We aim to close that gap and build personal relationships with our clients.
Currently all of our printing is done by hand, adding a level of humanity you simply cannot achieve with giant corporations.
In the near future we plan to automate to accomodate the influx of clients, but until then
you can count on your goods being made by hand in Cleveland, Ohio.
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As we greatly appreciate any and all business brought to us,
we reserve the right to refuse service to anyone.
Privacy
Your privacy is extremely important to us.
All payments are processed safe and securely directly through our website.
Your information is never shared, sold, stored by us unless explicitly noted.
Payment Methods
Invoices are generally sent via our website and can be paid with your method of choice.
3% processing fee is added to all online orders.
We also accept Cash or Check if you want to stop by the shop.